Complaints Handling Training Course
i-Success Academy
Summary
- Certificate of Completion - Free
- Exam(s) / assessment(s) is included in price
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Overview
The objective of this Customer Complaints Management training is to enhance your understanding of handling complaints effectively, along with the relevant legal considerations.
Here are the main areas covered in this course:
- Understanding the causes behind complaints
- Strategies for responding to complaints
- Techniques for conducting investigations
- Identifying various types of situations leading to complaints
- Exploring different approaches to handling complaints
CPD
Description
Gain a competitive advantage for your business with our Complaint Handling training online course. Learn to distinguish between exemplary and subpar customer service, and master the art of effectively addressing complaints. Equip your team with the skills to handle complaints via various channels such as phone calls, social media, letters, or reviews. They'll grasp the root causes of complaints, develop apt responses to diverse scenarios, and hone their complaint resolution skills. Upon completion, participants will earn a CPD accredited Complaints Handling certificate, empowering them with valuable expertise. Elevate your business and prevent profit loss from mishandled complaints.
Questions and answers
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Certificates
Certificate of Completion
Digital certificate - Included
Upon finishing the online Complaints Handling course, you have the option to either immediately download your certificate or access it later online.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.